Many thanks to all our wonderful clients who, in this time of uncertainty, have embraced our “business as not-so-usual” approach to safety and health. We are still available to see your pets, and plan to continue, as long as we are allowed.
Some reminders:
- We have limited appointments to pets in urgent need of treatment. Please understand, not only are we trying to minimize risk/exposure to ourselves – but we need to reinforce the importance of people staying at home unless absolutely necessary.
- We have closed the doors to the public. That means we will be examining your pet WITHOUT you being present. We ask that you be available by phone for questions and to discuss a treatment plan, once the veterinarian assesses your pet. Most choose to wait in their car.
- We are still able to refill prescriptions and dispense therapeutic foods. Supply has yet to be impacted. We ask a couple things of those wishing to refill:
- Please order ahead. We are NOT able to put an order together “on the fly”. We also ask (to minimize phone calls) that orders are placed either through the Lake Union Vet app, email (info@lakeunionvet.com) or for home delivery at HERE
- When your order is ready to pick up, a member of the staff will contact you. Please do not come to LUVC for your order UNTIL you have been contacted.
- Orders need to be prepaid. At this time we can only take a credit card over the phone. We hope to have an online payment portal operational by the end of the day.
- While we appreciate concern you may have with supply/availability in the future, please realize that medications are not toilet paper. We will be limiting quantity on certain items to make sure everyone gets what they need.
- If you are sick, in a high-risk group, or you have been exposed to someone exhibiting signs of COVID-19, PLEASE STAY AT HOME! If you cannot come to us to get your pet’s medication, let us know. We’ll figure something out.
- COMING SOON: We understand it may become increasingly difficult to get out of your home, even with a sick pet. We are working diligently to put together a telemedicine platform utilizing video and telephone conferencing. While it will not replace one-on-one contact, we should be able to work through some less critical issues.
