COVID Protocol (updated 04/14/2021)

We are still practicing “COVID” guidelines

It is not an ideal way to meet/greet/discuss/diagnose, but until this madness is over it is the best we can do!  This protocol will adapt as the rules and regulations surrounding the control of COVID-19 change.  Please check back for updates, or DOWNLOAD OUR APP to get the most up-to-date information (it is also the most efficient ways to make medication requests and schedule appointments).


 

We are operating on a ‘drop off’ basis.

NEW “text your arrival” feature!

  • PLEASE bring your cell phone with you to the appointment
  • SEND A TEXT to the clinic (844-849-9016) with the word “Arrived” (feel free to remain in your car for this).  PLEASE note, this is a text-in number ONLY, and will not accept voice calls.
  • You will get a response message that includes a form with a few short questions.  Please answer the questions and click “Check Me In”
  • A message will display confirming a successful submission.  If you do not get this confirmation, please call the office at 206-467-5882
  • The doctor’s assistant will call you back with a few questions pertaining to your visit (if you do not get a call from us within 10 minutes, please call the office at the number above)
  • The assistant will instruct you on how to hand off your pet when it is their turn to come in to the clinic.

 

Your pet will be escorted into the clinic to meet with the veterinarian.

  • PLEASE make sure they are appropriately fitted with a secure harness or collar, or they are securely confined in a carrier.
  • Once the exam is complete, a veterinarian or their assistant will contact you with information or questions.
  • This call MAY come from a blocked number, please make sure your phone is set to accept our calls!

 

Check-out will also be done over the phone.

  • We will contact you to discuss payment. We have limited capacity to accept cash/checks right now.
  • You can make payment over the phone with a credit card (AMEX/VISA/MC), CARE CREDIT,  or you can pay online at  our secure online payment portal

 

Please do not leave the general area of the clinic while your pet is being examined/treated (unless instructed to do so…).

  • We have VERY limited capacity to keep pets in-house, and would appreciate it (as would they!) if they could be discharged as soon as their appointment is concluded.
  • Feel free to wait in your car or (if you live close) go home — but we need you to be available and able to pick up your pet within 5 minutes of the conclusion of your appointment!

 

 

We are aware that this is a stressful time for everyone, and hope that we can go back to “Business as Usual” soon. We have appreciated your patience and understanding, and continue to make adjustments so that this process works as seamlessly as possible.  Rude behavior/verbal harassment/physical threats will not be tolerated. Inappropriate behavior will result in permanent termination of services. Thank you for your understanding.